When we chose them to do the work (April 2017), there was no google review about this company and unfortunately we missed to check facebook.
Everyone I've spoken to in this business, our insurance company, everyone who's ever been flooded all agree that IMMEDIATE water removal mitigates ongoing damage.
He again insisted we should do absolutely nothing, let the water sit, wait for our insurance adjuster (who was four days later, due to other damage in the area), and that he estimated the repair to be "$6000 to $7000," and that our furniture would be ruined, too.
ZERO STARS, AVOID THESE SCAM ARTISTS
At the recommendation of our plumber, we called these people after rain flooding. The water never rose above the surface of the carpet.
I cannot recommend Total Restoration. If you want the work to be done professional, look for someone else. They use subcontractors who have unskilled workers and their work is unprofessional. We had fire damage on our metal shed, fence, gutters, window and siding in the back of our yard. All these things needed to be replaced and we got the contact to Total Restoration from our insurance agent, since they claim to be professional and specialized for these kinds of damages. The estimate came fast and they started the work on time. But since they started, they did everything wrong at the first time: They installed a single-hung window with a fixed screen instead a double-hung window with a sliding screen without our confirmation. Also they installed it not centered. I agreed to keep it but to center it since they had already the new siding installed, but I wasn’t happy. Later I recognized that this window wasn’t even for our climate zone. We also sealed the inside of the window by our self. The assembly of the metal shed (it was a kit with very detailed instructions) looked incorrect and had bended pieces, missing screws and washers and they missed to install the weather strip at the top of the roof and just threw it away. The siding was ok but there was a piece missing over top of the back door. They forgot to install tension wires on the top and bottom of the chain link fence and just digged the bottom of the fence into the ground. The space for the gate was to narrow so that they had to fix it. They installed the wrong size gutters (too small), they didn’t match the other gutters of our house. So they had to rip off them again and to install the correct size gutters. All these things needed to be fixed, some twice, some never got fixed. They smoked all time while they were working and there were cigarette buds everywhere at the ground. They also damaged our carport with their pickup truck and had to compensate the cost for the material for repair. There was no foreman or project manager to check on the work progress, not one time. When they thought they were done, the worker just left the work side. We received the invoice without a final inspection. I had to request and to force it. Finally the project manager came for the inspection and had for everything excuses or told us they will fix it. We waited 6 weeks for the revised invoice so that I had to request it too. This is very bad customer service.
They have been treated with a preventive spray. The carpet is being replaced. Because we extracted the water and dried within 24 hours, it was never able to soak up into the framing or drywall, and there was no further damage.
I had an awesome experience with Total Restoration. We had water damage due to some plumbing issues and they were quick to resolve the damages and my concerns. We actually had three separate leaks and they were out the next morning to dry the area (the leaks were not their fault but the plumbing company). Aaron, the rep I dealt with was very professional and compassionate about our situation. He went out of his way to work with both the plumbing company and our insurance company to make sure the job was done right.
Don't waste your time or risk your house with these clowns.
Total Restoration was referred to us by our insurance adjuster, which we trust completely. We had a flood (in our office) in June of 2017 and here we are in October and it is still not done. They call expecting payment but it has never been completed properly. Several SUB-contractors were sent multiple times. When the carpet was installed incorrectly, many subs came to "quick fix" it. Our floor was left uneven, sub-floor improperly fitted and the carpet was never stretched. They installed extra baseboards in the bathroom to hide the incorrect fitting of the floating floor they installed. When the "Project Manager" came for his final assessment, we pointed out the many uneven sections of flooring, damages to the baseboards from the carpet installation, all he would say is "we've been here multiple times, I don't know what to say, this is as good as it gets". The SUBS put holes in our walls bringing in their materials which they later patched incorrectly and can still be seen throughout. I will discourage everyone from using this company!! Our office has been under construction for 4 months with poor quality at best and all we get is "that's as good as it gets". Here we are, expected to pay and sign a "certificate of satisfaction" yet the work remains incorrect & incomplete. They left trip hazards throughout.
I asked for confirmation on the assumption that the carpet was ruined but we could mitigate further damage.
Zero stars, avoid them!
Instead, we spent about $300 renting extractors, dehumidifiers and large fans. We did have to remove the carpet and it will be replaced.
I can only assume their intent was to cause such damage to pad out the bill, which they assumed our insurer would cover. As it turns out, foundating flooding is not covered by most insurers, so that "$6000 to $7000" bill would have been all ours.
I asked about extracting/drying the water, and he insisted I should LEAVE IT SIT until they responded, which might take up to three days. He pulled the "I'm a homeowner like you" and "I know it's hard to hear this" bit at least four times.
If they think all the fake 5-star reviews without a qualified comment will help their reputation, they are wrong.
They are very timely and professional. Great choice.
Their workers were highly skilled. You can't even tell our basement ceiling was damaged. They cleaned up after themselves and took a lot of pride in their work. My wife and I always wonder what happened to customer service and competent skilled tradesman. If you are looking for these qualities in a restoration company I would not hesitate to call Aaron at Total Restoration. In over 25 years of owning a house they are the best group of people I have ever worked with. Very refreshing!
We resolved it for about $1500.
I'm sure the furniture would have been ruined, and the drywall, IF I'd taken his advice to just leave debris-laden water sit on my floor for three to four days.
Their technician showed up, insisted that while he couldn't really tell anything, probably the entire level of the house would have be stripped of drywall and carpet.
1 star provided because 0 was not an option...
There was ZERO mold or moisture damage to the drywall--the bottom edges are still clean, white and factory looking two weeks later.
Total Restoration General Contractors is a US General Contractor based in Indianapolis, Indiana. Total Restoration General Contractors is located at 7002 S Brookville Rd, Indianapolis, IN 46239, USA.
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