INTENTIONAL SCAM ARTISTS!!! DO NOT USE CREDIT/DEBIT CARDS AT THEIR STORES. I went to buy shoes for my son last month. During the transaction, the cashier said "You will receive a free six month subscription to Sports Illustrated with this purchase". I shrugged my shoulders and said "ok" and went about my day. Within a week, I began to receive Sports Illustrated Kids magazines (my sons are adults...no kids in my house) as well as Sports Illustrated magazines. Then about six weeks after shopping at Finish Line, my credit card company notified me (via fraud alert) that Time Warner magazines (Sports Illustrated) are trying to charge me $26.63 for a magazine subscription. I called the number to Time Warner who said that it is for the SI Kids subscription, which I NEVER asked for.
I order two pairs of shoes on 07/18/2017. I received the order on 07/24/2017. One of the pairs had two right shoes. I contacted the company via email and was sent a return shipping label. The representative asked if I wanted a replacement order or refund. I responded to the email stating I'd like a replacement. On 07/26/2017 I used the label to send the mismatch pair via UPS. On the same day I received another email with conflicting information stating I would receive a replacement once my return was received and also that a replacement had already been sent and I should receive it within 4-6 days. Because of the confliction, I emailed back stating I would rather have a refund. A "Clarence" responded stating it was too late because the shoes had already been processed and expedited. On 08/01/2017 I verified with UPS that the mismatch pair had been received by Finishline. I received no confirmation from Finishline that this was the case. On 08/04/2017 I emailed again stating the replacement order had still not arrive. I received no response. I emailed yet again on 08/06/2017 requesting a response from customer service. That same day a "Sheila P" responded stating the mismatch pair I sent back was received on 08/01/2017 but the replacement order was still in "processing status". Her exact wording is as follows, "Please be informed that it may take within 4 to 6 business days for Rush Shipping via UPS. The fastest that the replacement order fulfilled, it will ship via 2nd day air shipping." Once again, the information is conflicting and confusing. I have now been lied to three times by the company and feel that I am being scammed. I have attempted calling as well, but am put on hold while they "search for my order" only to be hung up on. After reading other reviews and complaints, I have discovered that many many others have experienced this same type of circling around customer service.
I enjoy working here. It has the typical struggles of any business but the upside outweighs the down.
And, by the way, if you do a quick google search you will find that there have been thousands of complaints dating back a decade, but obviously they don't care enough to protect their customers. They need to sneak things onto your credit cards to make money. Thank goodness Chase called me and alerted me right away (they know it's a common scam) so I can have the charges disputed and reversed.
So this 'company' shared my credit card information with a third party (never authorized such) who just took the liberty to begin charging on my credit card without my consent. Why would a company do this? This is VERY, VERY shady. I called and spoke with an assistant manager who said the cashiers are supposed to tell you that you will be charged (NEVER EVER did). So obviously, they are taught and trained to lie to customers. I asked to speak to the store manager Lauren, who was too chicken to call me back. This is despicable behavior. You trust someone when you purchase something and they charge things on your credit card without your consent or knowledge. I will never, ever, shop their again. I actually am fearful of who else they may share my information with.
Arrogant pretentious staff at front office. You get the feeling that you're in some kind of concentration camp. The front desk seems to be in area for upper management administrative assistants to gather and gossip. To the extent that it makes it difficult to break through the gauntlet to get information. Very very pretentious.
Gave clerk shoe in hand to go and pull the shoes I wanted..Got home not the shoes I wanted not even close. Called manager "Matt" ytold not their procedure to check if correct...That's customer service????
Finish Line Indianapolis Hq is a US Shoe Store based in Indianapolis, Indiana. Finish Line Indianapolis Hq is located at 3308 Mitthoeffer Rd, Indianapolis, IN 46235, USA.
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