THEN I get my gel manicure which was really delayed because they had to untangle a huge wad of tangled cords to find a plug for one of the lamp. My manicure looked so bad when it was completed- the color was uneven, the gel was all over my cuticles, she hardly filed/buffed my nails. I’ve had my nails done so many times before this, so I know what the right process looks like and I certainly know what the finished product should be.
Great place. Best service around
I went to this spa a couple of weeks ago for a gel manicure and aromatherapy massage. I HAD A HORRIBLE EXPERIENCE. The atmosphere was so unprofessional- old chili containers in the work place, open chip bags laying around, no receptionist desk, not super friendly staff, so much clutter, etc.
Very hard to find, no signs outside whatsoever, had to call to find that we were standing in front of the building they were in. My two girlfriends and I had hour long massages, they started a solid half hour late. Regina did my massage and she was excellent, but the women who did the massages for my 2 friends said they weren't good at all, like they didn't even know the basics.
THIS IS THE WORST PLACE I HAVE EVER BEEN. It is filthy and the staff is under qualified and unprofessional. Simple services such as manicure/pedicure/eye brow waxing are done with the skill of a 3 year old. The owner of the facility does not provide a comfortable environment for her patrons. Allows conversation to overpower the services provided and the level of care suffers. I had eye brows that were uneven, now I have half the amount of eye brow that are more uneven than they ever were. My foot was burned by callous removing acid that was then scraped off my foot with the someone's finger nails and then scraped with a dry callous scraper. It hurts to walk, my nails look like I did them in a moving car and I'm missing eye brow. This was the most horrific beauty experience I have ever had. On top of all of that they are over priced. They should be shut down.
Without a doubt the WORST waxing experience I've ever had. The woman (Missy. She spoke as if she was the owner) had terrible methods for waxing. She claims to have been doing this for 6 years but I've been waxed by less experienced and much better estheticians. This woman had trimmed the hair too short so I left the spa with a ton of hair that I had paid to be waxed off. I left with two bruises from the soft wax being pulled off. The hard wax was left on too hot therefore it burned me a little. And my skin now is so dry because of all this torture. I will never return and I will never recommend this woman to wax anybody else. Maybe they're a good hair salon but the waxing job was so bad I am appalled.
I then went into my massage (after knowing in the back of my mind that this was going to be a bad experience,) and it was so bad for the following reasons. 1) The staff member came in with her phone streaming the “spa” music which kept buzzing throughout the massage and interrupting the music 2) TOOK OFF HER SHIRT to only be wearing a really low cut cami 3) The actual massage sucked so bad. It was just so uncomfortable because my bare skin was touching a lot of her chest/armpit because of her lack of clothing. Her technique was horrible and felt so amateur. It was just all around BAD. 4) After the massage was over I turned on the lights and saw HOW DISGUSTING the facility was- false lashes laying out, used nappy hair extensions laying out, wax pots that were absolutely filthy, etc. I have pictures.
The woman who did both of my services then rang me up and gave me her card that said she was a cosmologist, and did not say anything about a massage therapist. I would be willing to bet that she was not a licensed massage therapist. Anyways, after this horrific experience I have submitted a complaint and hope this place gets shut down. It was just so disgusting and I would NEVER trust them with any kind of cosmetological procedure that they advertise on their website. I would honestly not even put my foot in their foot bath after seeing how first the entire place is. SO DISSATISFIED AND DISAPPOINTED.
Spa In The City is a US Beauty Salon based in Indianapolis, Indiana. Spa In The City is located at 120 E Market St #501, Indianapolis, IN 46204, USA.
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