As of March 9th, the gasket part "was on the truck," and not in yet. They said they could go ahead and schedule the replacement for March 11th, assuming they had the part by then. I told them I was unable to be home on Fridays, and because they don't work weekends my only option was to wait until the following Monday, March 14th. So it will take them 17 days to repair a dishwasher gasket. Furthermore, they offered me NO sort of discount or refund due to the inconceivable, unnecessarily long wait.
I have been waiting for almost six weeks now for the repair on my dishwasher, when I call I get their recording telling me how busy they are and they will call me back. In the meantime I have been without my dishwasher. now 6 weeks Monday. They first came on nov 14 and nothing since. Now they don't even answer my phone calls. I highly suggest if you need appliance repair do not call Duvall.
I had the company send a repairman named Karl to fix my fridge a couple months ago and had a good experience with him. I tried to call Duvall's again this past week for another fridge (rental house) first thing Friday morning left a message and didn't hear anything back. I left several messages and never got any kind of response. I understand taking a vacation but let people know if you can't call them back. Kinda stinks to loose all your refrigerated food waiting for a response.
I DON'T RECOMMEND THIS COMPANY!!!
My home warranty company referred and hired this company to inspect and repair my dishwasher on February 26th 2016. Upon their inspection on the 26th, they said the gasket needed replaced and they would call me to set up a replacement service appointment once the part was in.
We had a home warranty and called in a repair to our refrigerator. We really didn’t have a choice which company they went through, but Duvall is who they chose. What a waste of time!! Six months later the repair isn’t complete, they closed out our ticket, never called us back and took their money. If you have a choice chose ANYONE else.
if there is a ZERO star, I would give it no star. bad service!!! Don't use them! They make you wait for many weeks and months. Also say, parts are not here. They always say they will call you back. NEVER and NEVER happen. Always feel sorry for you. At the end, a problem was never solve. Had to use Sears.
Duvall Appliance Services Inc is a US Home Goods Store based in Indianapolis, Indiana. Duvall Appliance Services Inc is located at 7800 Kentucky Ave, Camby, IN 46113, USA.
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