Very good product and service
We purchased a Grandee Hot Spring Spa with cover and lift from Carefree Spas in August 2016. It was delivered and installed by Care Free Spas shortly thereafter. Within a few months, the seams in the middle of the cover started stretching and eventually tore apart. I talked with Ken Leonard at Care Free Spas about it and expected to have the cover replaced by warranty. Mr. Leonard told me that the tears were not caused by defect but by our misuse. He eventually sent me a new zipper case to replace the one which was torn on our cover. We had decided to replace the lift with a better one, so we went to a different Hot Spring dealer that was closer to us. When the Hot Spring certified service technician came to our home to replace the lift, he told us that the lift which was originally installed was not a Hot Spring brand and that it was not made to be used on the Hot Spring cover and tub. Holes had been drilled in the walls of the tub in areas that were not intended to be supportive for the cover lift. The arm of the lift was just stuck in a space in the middle of the cover which was lifting it and causing it to tear and not seal correctly. He installed a genuine Hot Spring brand lift according to Hot Spring specifications and helped us replace the torn case on the cover. When I called Mr. Leonard to tell him what I had learned, he said he uses this other brand of lifts all the time and that it was our misuse that had damaged the cover. Had we not replaced the lift, the new cover case would have torn within a few months. If you buy a Hot Spring Spa with cover lift, be sure you are getting a Hot Spring Brand lift or your cover might be damaged like the pictures below. Had the correct lift been installed correctly with our tub, we wouldn't have had a torn cover, and we wouldn't have had to purchase a new $400 lift just 12 months from the installation of the first one.
I have been completely satisfied with the sales and service. They have always taken care of any issues that we have had quickly and effectively. We will always come back here for anything we need.
The staff knows their products and were able to differentiate themselves. And the place is laid out well.
Very nice and warm
Carefree Spas is a US Spa based in Indianapolis, Indiana. Carefree Spas is located at 10710 Pendleton Pike, Indianapolis, IN 46236, USA.
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