Celebrating our fortieth anniversary, we made reservations at this hotel. When we arrived, Jenna, the front desk person, was too busy to stop her conversation with her friend to wait on us. We went to get settled into our room, only to have a broken toilet seat pinch a welt on the back of my leg. When we returned downstairs to get the second room, the motel keys we were given to the second room did not work. On our third visit to the front desk, we asked to get a refund so we could go somewhere and get a room well-maintained room on the first try, we were told there were no refunds.
The hotel itself was overall very nice. You can tell it had been remodeled relatively recently, though it seems like the renovation stopped at the bathtub/shower. Breakfast was decent and not overpriced, parking was easy and inexpensive for the peace of mind.
This property is being rehabbed, but they are close to being completed. It seems very nice, clean, and has a pleasant staff. I checked into a room with a very noisy air conditioner, so they move me quickly to a different room that was perfectly quiet. The breakfast in the morning is quite tasty but not very diverse. Same thing every morning and not much variety. A quick walk to Most downtown venues.
Customer service has really hit rock bottom.
By far the worst hotel I've stayed in. The bathtub wasn't cleaned in weeks with build up around the rings of shower handle and scum all over. Not to mention pubic hair
2 blocks front town next to oil Lucas stadium. that is a great location.
clean rooms and good service
Even in speaking with a manager today, they insist that it was our fault that we were not willing to run up and down the elevator as many times as necessary to get a well-maintained room with working door keys; that batteries break all the time on the doors.
Holiday Inn Indianapolis Downtown is a US Lodging based in Indianapolis, Indiana. Holiday Inn Indianapolis Downtown is located at 515 S West St, Indianapolis, IN 46225, USA.
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