This Hyatt was one of my favorites. I have been to quite a few but this one had such a nice interior lobby area that was just awesome to walk into. There are places to relax with a bar and TVs outside of the bar and inside the bar. With easy access to a Subway restaurant if need be that's always a plus. I had a slight mix-up with my reservation where I got quoted three different prices. One from corporate Hyatt, one when I first initially booked, and the last one once I had to make a change which is when I noticed the different prices and more nights I didn't ask for. I worked with a front desk employee named Jaime to get this resolved and he was wonderful! He took the time to explain when I was getting a refund after all his help in correcting the mistake in Hyatt's system. I stayed in a corner king room and I have to say I liked the furniture style but the layout was quite weird. There was no light separate for the bathroom and all you have is this one switch for this corner hall and bathroom. The room, besides the weird bathroom section, was very open and spacious.
They had a very nice and courteous staff. The hotel was absolutely beautiful. The only thing wrong was no on-site parking
At check out we were informed that we had free breakfast. No one told us this when we arrived! By the time we left, breakfast was over. I paid an additional $36.00 for parking. Then, we didn't leave quickly enough (you have 15 minutes to exit the parking lot after paying) so I got charged another $7.00 for the 2 additional minutes it took me to get my three year old in the car!
We will not be staying at the Hyatt again when we return to Indianapolis. The staff was friendly, and the lobby was beautiful, however, it is not at all worth the price we paid.
Stayed 5 nights and had to have our rooms heat fixed 5 times!!! That's ridiculous. There is no way that should happen. Also do yourself a favor if you plan on using your car and park across the street next to steak n shake. 3$ for 3hrs 22$ a day and fair rates in between. Downstairs they'll peel you for 35$ a night and after just 3 hrs you're charged basically if not a full day. So if you want to come and go across the street is obviously the place to park.
Professional rooms were good. Chairs mostly comfortable. Catering was fine. Nothing terribly fancy. Staff was polite and helpful. Rooms were a bit chilly. The lower level feels like it hasn't quite figured out what it is yet. A couple restaurants, a bar, convenience shop, Starbucks. Lots of empty space. 4 stars
We got to our room and were immediately unimpressed. It was tiny - I could have dealt with that but then we found peeling paint and dust pouring out of every outlet. There was hair in the bathtub too. Normally I am not extremely picky, but the hair and dust at $250 a night felt unacceptable. The concierge graciously gave us a new room and apologized for the issues. Our new room was better upon first glance. It was a little bigger, and the view was amazing! After looking around we found even more peeling and bubbling paint and water stains on the ceiling. There were two water bottles on the counter near by the complimentary coffee pot and condiments. I drank both, only then to read the fine print that the water costs $4.00 per bottle unless you are a Hyatt World rewards member!!! While I take full responsibility for not reading before drinking the water, I find this a little ridiculous when you can get unlimited free water bottles at the front desk. Lastly, the pool in the pictures on the website looks huge and inviting. In real life, the pool is tiny and needs maintenance.
The Hyatt Regency in Indianapolis is breathtaking in the pictures on their site. The rooms appear to be luxourious and the amenities look second to none. My partner and I were so excited to stay there during our trip to Indiana. When we arrived, the parking lot was unmarked an terribly confusing. Not to mention VERY expensive to park for the two nights (for $250 a night you would think parking would be included). I paid $46.00 for the first night alone.
Hyatt Regency Indianapolis is a US Lodging based in Indianapolis, Indiana. Hyatt Regency Indianapolis is located at 1 S Capitol Ave, Indianapolis, IN 46204, USA.
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