I was told this morning (1 day before I need to load up a rental truck and auto trailer for my one-way move across the country) that my auto trailer was not available at the location I requested and that the closest location with an auto trailer is Brownsburg (30 min in the wrong direction).
I've been waiting long enough to leave a review, not counting the 10 mins I waited before writing the review. Upon pick up, I had to hunt down an employee to even get service. Then while showing me storage, another customer comes. The lady stops handling me and rents the gentleman a truck. Ok, now back to me. They have my size truck but it's not checked in. So I rent a larger truck just to avoid the hassle. It literally took over an hour to get a truck. Now I'm returning the truck. They Rushed me to have truck by earlier than my 24 hr period just to come in and wait longer!! While the owner sips her Gatorade and takes a personal call. I will never use this location again. I've used u haul many times over the years, I've NEVER had this kind of experience!! I typically reserve online and am out the door within 5 or 10 mins. Highly disappointed and POOR POOR customer service!!
I would give them a 1 star, but the initial service was o.k. The problem was that they charged me for a "part" of some sort that I did not buy. I contacted them via phone and it only went to a call center (multiple times). The call center said they would try to resolve it and contacted the local store... still no resolution. Essentially, they stole money from me by charging me for a part I didn't buy!
Great place to rent a trailer and the staff was super friendly!
Lesson learned: always make at least a couple reservations with different moving truck companies if preparing for a big move with a non-flexible timeline.
I made this reservation with U-Haul over a week ago, you guys can do better than this. Luckily I made another reservation for the same equipment with a different company, who I will be going with.
Lady on the phone had terrible customer service. Getting attitudes because i didnt want to reserve the truck, when i just called to get a quote in the first place. Then she didnt even know most the information I needed because she was so worried about getting my credit card info to reserve. Just really pathetic.
U Haul Moving Storage At Keystone Plaza is a US Moving Company based in Indianapolis, Indiana. U Haul Moving Storage At Keystone Plaza is located at 5251 N Keystone Ave, Indianapolis, IN 46220, USA.
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