Very unprofessional. They did not send me the estimate even though I called them multiple times. They do not respond to calls either. Would never call for another project.
They did a great job installing the roof. Very professional and knowledgeable. The biggest value given to me was helping fight the insurance co. That was trying to get out of paying for the roof. Recommend to anyone.
Rob came out to home when we had a leak coming from the sky lights ,they provided excellent service. I I now feel confident refering Universal Roofing to my clients...
I have to say I'm very disappointed in my brief experience with Universal. I live in West Carmel. Our neighborhood was impacted by a hail storm in late April, so the roofing business has been very busy ever since. I got a couple of estimates from less known companies but I wanted to try Universal since I heard very good things from my neighbors. I've been following up to get an estimate from them without success. My guess is that they are too busy and don't want my business. Where they drop the ball is when they do not call to even say "sorry, this is taking longer than expected". Or anything else. They say the first impression last long... well, this one wasn't a good one.
Universal used a high quality product; GAF roofing, and a superior installation process. The support from their office and sales staff was top rate too. They were recommended to me by a co-worker, and after dealing with two other roofing contractors, Universal was the best. I'd do business with them again.
Universal Roofing Exteriors is a US Roofing Contractor based in Indianapolis, Indiana. Universal Roofing Exteriors is located at 5950 N Keystone Ave, Indianapolis, IN 46220, USA.
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