The facility is always clean, accessible and the office staff is very helpful. Unfortunately they have stopped 24 hour access with only 2 weeks notice. Access is now 6a to 6p only. Not very useful.
Best storage facility I've ever used. Facilities were always impeccably clean and secure and the staff, especially Hershey, was always very helpful. Used their facility for over 3 years and any minor issues I had were quickly taken care of by the team. I highly recommend this facility.
By far the worst customer service I’ve ever received. It’s hard to actually find someone working in the office during business hours. They don’t return calls or emails. I received an email confirming my unit size and price of 10’x20’ for $147/month. After driving all of my furnishings down from Michigan I was told the unit I rented was not available and that I would be given a 10’x25’ unit for the same price. We received our first bill at the first of the month. For $199/month. Even after showing them the confirmation email that they sent to me, they will not back off the higher price. After two unreturned call from their district ‘manager’ and two emails to their corporate office, we are being told we ‘must’ve misunderstood’. Meanwhile they have my things and it will cost me several hundred dollars to move out of the unit. Where I come from, bait and switch schemes are illegal. Stay away from this scam
Hershey is awesome...she made this a great experience. There is so much pressure in moving and making sure your valuables are safe and secure, she provides great customer care and quality service.
I'm a college student and I live out of state. I wanted to rent a storage unit to keep my items in over the summer so moving in and out of my dorms would be easier. My family and I had never used Public Storage before or any storage facility. I'm so glad we picked this Public Storage. The location was incredibly convenient and Hershey (the manager) was so helpful and attentive. I'll definitely be using this location again next summer!
Public Storage is a US Storage based in Indianapolis, Indiana. Public Storage is located at 933 N Illinois St, Indianapolis, IN 46204, USA.
Please contact with Public Storage using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Public Storage opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Storage in Indianapolis