I purchased a ring at another place, and went into Kay Jewelers to get my size fixed because the store didn’t have my size. The lady who helped me then was very nice, but I guess she screwed up the paperwork and misinformed me about the sizing. Back then, I was told that I can fix my ring into any size for the same price. And she also didn’t ask for my current ring size since it didn’t matter.
He had a lack of knowledge, poor terminology when referring to thr jewelry selction and used the words 'cheap' and 'middle of the road'. He did not understand the difference between lab created sapphire and its comparability to a diamond i hardness, color, etc. Extremely rude sales associate. I have otherwise had relatively positive experiences here previously.
Michelle or Chelly, the manager, is a fantastic person. Went in to exchange a ring that I had been duped into buying at the Anderson store. I was trying to exchange for the ring I originally wanted to buy. The sales clerk at the Anderson store totally mislead me just to get me out the door with a ring. He assured me that I could exchange for around 100 if she didn't like the ring that he convinced me to buy. When I went to exchange it was over 300! This nice woman had to deal with me in a very frustrated state....she kept calm and very nice and polite the whole time. She went through all of my options of how to work it out..... we ended up returning the ring and using some rewards I had to get the one we originally wanted. She saved us money and was super helpful/nice. Explained things very clearly and told me all my options. Not just a sales person, truly looking out for the best interest of her customers. I was ready to quit Kays and never shop there again. Her positive attitude and willingness to work with me and help me changed all that! A+ Im from anderson and I will be shopping there from now on, the service is worth the drive!
Came in the week aftwr the Christmas holiday. There was a young, white male sales associate. I cannot recall the name. He seemed to be a temp or a holiday worker
Every thing they did they messed it up. Makes me wonder are they trust worthy. Had to go to store 3 times to buy a ring. They were to size both and forgot to do one. May not be ready for date needed. Bummer waiting for rings??? Not ready when they promised.
A few weeks later I get a phone call saying that my ring was ready, and I go into the store asking for my ring. Apparently the work wasn’t done, and it initially said that it was due to the fact that the payment wasn’t being made. I showed them a receipt to prove my payment, and then they find their receipt. And then they told me that it was because I wanted to size up to three sizes and they were unable to do that. And so I told them that it was only two sizes because my ring was initially size 9. And they didn’t believe me saying that it was written as a size 8, which I asked them to measure it. It turns out it was size 9, and they told me that they can’t do anything but to refund or return it to the shop which will take 2-3 weeks after waiting for 2 weeks. Mistakes happen, and I’m usually forgiving about it, but being blamed on without confirming was not professional. I’m not coming back.
At one point I may have looked at Kay Jewelers as just another place to spend a lot of money on a ring, after all I am just a guy. My experience though was far better than I could've asked for. The manager Shelly always had a smile on her face, listened to my concerns and was truly dedicated to making the process painless for me. She even remembered my wedding date and the small little details of our wedding (even if she did have it written down somewhere). I would recommend Kay jewelers to anyone looking to buy a ring because lets face it, any jeweler has a ring to buy, its the customer service that truly matters. Another great thing about Kay is they don't broadcast annoying commercials on the radio every 5 minutes like Shane Co. 5 stars, 2 thumbs up!
Kay Jewelers is a US Jewelry Store based in Indianapolis, Indiana. Kay Jewelers is located at 6020 E 82nd St Suite 800, Indianapolis, IN 46250, USA.
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