Checkout was quick and painless. No complaints at all.
Some people will say you should support the little guys, and that BGI is too big. I am all about supporting moms & pops. The fun part of being a bike nerd is that visiting every bike shop in town is like digging around in the bins of various record stores. They're all unique, and all wonderful. BGI is no "Best Buy." They're local guys who have run a very successful business, and you do some bike stuff there.
When my bike was ready the tech walked it out to me, explained what he had done to it and what he double checked and tighten and offered a couple friendly words of advice.
Love it, got by bike here and they helped me order a bmx bike online, and to test your bike they have a small track behind the store
My only complaint with this establishment is I now have to drive from Cincinnati to Indy to visit them.... awesome store.
Excellent customer service, sales associate was very knowledgeable and helped me choose a new seat for a spinner I recently purchased. He also informed me of a 90 day guarantee on the bike seat which I could use to exchange the product for something different if needed. I would've like to more variety as far as the bike seats, but I do feel that that even though there was a limited selection they did offer good quality seats. The store is big and has a lot of different merchandise, didn't see very many things on clearance and also a bike shop.
I've been here for a number of reasons, most recently to purchase a new mountain bike. BGI -- both the 82nd St. and Bike Hub YMCA locations -- is a super-friendly shop. Because they move a lot of bikes, chances are that if you have a need for any random part, they'll have it.
Absolutely fantastic experience. Things didn't work out with my local bike shop today when I wanted to pick up a CAAD 12. I live in Cincinnati, I called told them what I was looking for, they took my information, and called me back promptly confirming they had what I wanted. So my wife and I drove up to Indy to BGI. When I pulled up I was astonished with the pure size of the building. When we walked in I felt like I walked into Cyclist Heaven. Top Brands, good inventory and ridiculously clean. I was greeted by a very friendly staff, told them who I was, informed them that I called earlier in the day. They had the bike laid out, sat to the side with my name on it. I took it for a test ride and it was love at first ride. I walked back into the store and my wife and I walked around while they were prepping the bike and I couldn't get over the size and quality of the inventory. Much better than anything we have here in Cincinnati.
North side store. Very helpful determining the best size for me. Nice area to try out the bicycles. Very friendly and patient staff, I tried out 3 different bicycle/size combos. I've had a Giant Escape for a year and a half now. Had a couple of minor issues with the bike and when I took it in, they put it on the stand, found the problem, repaired it and I was in and out in a few minutes. I would highly recommend BGI.
Bicycle Garage Indy Bgi Fitness is a US Bicycle Store based in Indianapolis, Indiana. Bicycle Garage Indy Bgi Fitness is located at 4340 E 82nd St, Indianapolis, IN 46250, USA.
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