I notice they also rent bikes and look forward to taking advantage when I have friends visiting. After all, it is so much fun to visit our downtown on a bicycle.
Very friendly staff treated me well, considering I have no bicycle knowledge or skill - they donated my old bike and helped me pick out a great hybrid model, referring me to their Castleton location Labor Day tent clearance for a deal. I will be back for service and future purchases!
Fantastic customer service that blew me away...far exceeding my expectations and gaining my trust for major purchases in the future.
Staff are friendly and helpful. They offer repairs and maintenance at reasonable rates and always do good work. I have my bike tuned up there annually and as usual I left the store feeling satisfied.
Safety has to come first everytime. This review is strictly based off my only priority when it comes to my children: SAFETY FIRST. We ordered 2 hybrid bikes, trail-a-bike, and bike trailer to be delivered to our hotel for a 4 hr rental following morning. Noticing before they were handed to us, a replacement part was sent over and fixed to better secure the trail-a bike. My husband was then handed an inner cracked helmet again replaced upon request. Shawn was pleasant and helpful to our needs before our family of 4 headed out. Everything was fine until sheer horror struck. The bar connecting my 2 year old daughter's Burley trailer to my bike began clanging on the ground along the canal. I look back and MY DAUGHTER WAS NO LONGER THERE. Let what I just stated sink in. I jumped off the bike and began running, screaming for help, screaming if anyone had seen my daughter. I feared she was at the bottom of the canal. I soon spotted her safely in the trailer 2 feet from the water's edge several hundred feet back and around a bend. There are simply no words in times like this. You are a parent. Your only job is to protect your children. Today, I could not, because the person/people in charge who guaranteed the condition of our equipment and stated we were good to go forgot to attach both the bike trailer pin and latch the clip to my bike. Safety prechecks and ensuring staff can demonstrate knowledge of all rental equipment should be required. Our family is incredibly fortunate today over details that were clearly overlooked. Both Shawn, owner Scott, among other in-shop employees were sincerely apologetic and reached out to our family, as well as refunding our rental.
One thing I especially like is the ability to make an appointment for the work. This beats my experience elsewhere of dropping off my bike and coming back two days later to find it still waiting in line.
A great bike shop. The staff mechanics are always really friendly and helpful. The products here are good quality and are generally built to last.
As a new customer and new to the area, I made a bike purchase at BGI from a well respected bike manufacturer. Unfortunately, I had some issues with this bike (no fault of BGI), and I was quite worried about how the bike manufacturer was going to handle the problem. BGI stepped in, took care of the entire problem, and made me one very happy customer. I have had a lot of experience with bike shops and bike purchases. Many are awesome, and some not so great. I cannot recommend this store enough, and I thank them for solving my problem in such a classy, professional way :)))))
Bicycle Garage Indy is a US Bicycle Store based in Indianapolis, Indiana. Bicycle Garage Indy is located at 242 E Market St #101, Indianapolis, IN 46204, USA.
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