Worst customer service possible. Placed an order almost two months ago. Yes, items were initially received in a timely manner .. BUT .. they were for SOMEONE ELSE. Endless calls since with 45 minute waits, assurances after every call the replacements were shipping "tomorrow", nothing has been received. Now graduation is two weeks away, so how are they supposed to be delivered to friends and family in time?? So now will begin the fight with them and the bank for a refund.
Herff jones is horrible , my announcemts were all bent and the text was very small and unreadable. The announcemts were very expensive so it's sad that they'd give me something all bent and ruined.
Ordered ring in December, came in March 22 and the name was spelled wrong because a Herff Jones employee wrote it down wrong, sent the ring back to be remade, after another month, the ring came and is the completely wrong ring. A female ring for my son, the wrong name, year, school, everything EXCEPT the engraving on the inside is my son's name. Spelled correctly. Upon speaking with Herff Jones, I was told this happens "all the time" and that I need to be patient. It's been almost 5 months and it's becoming increasingly clear that my son will not even have his ring before graduation. Customer service is horrible. No one returns calls, basic refusal to offer any kind of discount of compensation for THEIR mistakes. Would NOT recommend this company under any circumstances!!!!
Outrageous price for cap and gown. Seriously, I cannot believe my school basically forces students to buy from these crooks. Enjoy your 1 star!
Herff Jones is a US Jewelry Store based in Indianapolis, Indiana. Herff Jones is located at 4625 W 62nd St, Indianapolis, IN 46268, USA.
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