I have referred colleagues to this parking lot in the past as a less expensive option than others, but that practice will immediately cease. I will be doing just the opposite, discouraging anyone I speak with regarding parking downtown about using any of this company's facilities. It's disheartening that in today's business climate, there are still companies that exist like EZ Parking that have absolutely no customer service skills or abilities, or desire to put the customer first.
I have been parking at this lot daily for over a year as a monthly customer, as I work a couple blocks away. Yesterday, January 6th, 2016, I had to leave my regular car with a mechanic for repair, and forgot to retrieve my parking pass from the vehicle. I drove another car to the lot, and explained why to the attendant, fully expecting the individual I spoke with to understand the situation.
I hope the extra $6 they earned yesterday, along with her rude display of non-empathy was worth it. Judging by the previous rating I took the time to read prior to mine, I'm guessing this company thinks it is.
Instead, she was very rude, offered no alternative other than to pay the daily rate. (I don't have her name right now, but I will be getting it next week upon my return, and posting it here). This is same attendant that has recorded my monthly transactions of $60 per month, and now $70 per month, for more than 12 months in a row! I offered to show my ID, in the event she didn't recognize me, or provide my phone number so that she could look up my account, and asked why she couldn't provide me the courtesy of a one day exception, since I've paid them over $700 in parking fees since November 2015. Her response? "Our policy is written right on the parking pass", and stared at me. There were no cars behind me either, so this wasn't a case of me holding up the line, and she didn't have time to do anything but take more of my money.
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101 S Alabama St Indianapolis is a US Parking based in Indianapolis, Indiana. 101 S Alabama St Indianapolis is located at 101 S Alabama St, Indianapolis, IN 46204, USA.
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