Brought my car in for an alignment. I thought I needed both the front end and rear end aligned based on the tire wear and pulling to one side on my car but after measuring the specs it turned out I only needed the front end aligned. However after the alignment the car still pulled to one side. Bill blamed the tires. I rotated them myself and found that it still pulled to the same side. Upon further inspection I found that one of my struts was blown. Thankfully it was covered under warranty by Tire Central and Service of College Park because they had previously replaced it. They replaced the strut under warranty and fixed the alignment issue as well by installing an adjustment kit free of charge.
1. The road into the shop needs work.
3. Based on the alignment specs after I got the struts replaced it seems like they were out of spec after the alignment from Bill's. However keep in mind that replacement of suspension components can alter the alignment. Problem is the alignment was out of spec on the side of the strut that was not blown. I would've expected the side that had the blown strut to be out of spec.
Bill has done a great job with my vehicles over the years. Fair prices and good work on small or large jobs.
4. Bill missed the blown strut that I ended up diagnosing myself.
I came to this place of business earlier in the year and got work done. I was pleased! I called back after I had trouble with the vehicle, and the price of the work LITERALLY DOUBLED!! I was appalled! I THOUGHT I had found a good place with good work, nice employees,and reasonable prices. Boy was I wrong... I'm taking my truck elsewhere.
The guys at Bill's are the only people I trust with my cars. They are straight-up folks, do business in a trustworthy manner, and know how to fix cars - the bottom line. Rarely do I need to take one back to correct anything.
I was away from home on active duty in the Army and my high school daughter had a car problem that I would normally figure out and deal with. She took her car to Bill's and they did a great job repairing her car at a very fair price. I actually thought the car was probably done (it's an older, high-mileage kid car). But they got it back up and running like a champ and I couldn't be happier with the quality of work or the price. -Sean
Cons:
1. I've read some reviews where Bill's goes way over estimates but from my experience it doesn't seem like he does unnecessary things to rip you off. I thought I needed a 4 wheel alignment but they only did the front 2.
2. Asked for but not receive a print out of the alignment specs before and after. Please see the picture of the one I got from Tire Central and Service.
Pros:
Bill S Alignment Auto Services Inc is a US Car Repair based in Indianapolis, Indiana. Bill S Alignment Auto Services Inc is located at 2950 Formula Alley Way, Indianapolis, IN 46222, USA.
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