THANKS SO MUCH FLOYD!
Great prices, attentive and friendly customer service, same day delivery. Best deals on this side of town! Floyd was very helpful and thorough in helping me out.
GREAT customer service, great prices, and great furniture. Lauren & Jay really were great help in assisting me in finding furniture for my new home. I'd definitely recommend stopping by 38th street store for furniture.
Never buy anything from this company! This is the second time I've purchased a bed from this company. The first time I purchased from American Freight Furniture and Mattress was an excellent experience. I bought a queen size mattress, box spring, and head board. They had excellent customer service and I was so pleased that I even came back to purchase some bunk beds for my children. I will NEVER buy from here again. The crazy thing is someone just said something to day about never buying furniture from anywhere on Lafayette Road. Anyways, Cody was my salesman at Furniture Discounters. They are owned by the same people, so I figured they would have the same quality. He looked kind of sleepy but I didn't really care because I'm buying a bed how awake do you have to be to sell a bed? So, I came in to get a quote, then came back a week later to purchase. It turned out that my purchase price would be less than what I was quoted! I specified when I got the quote and when I came in to purchase that I would like the price to include delivery AND SET UP. As he is filling out the Purchase order he skips the section about the assembly charge, but I'm not paying any attention because I am trying to keep my 3 year old calm because it is nap time and he was getting agitated. So, delivery day comes. I'm at work. Someone is in my home to receive the delivery people and they let me know that they have not assembled anything. So now I am mad because there is nothing that I can do from work. After work, I call the store and I speak with the most unprofessional manager in customer service that I have ever spoken to. He wasn't apologetic for his salesman's mistake, nor did he try to remedy the situation. He wanted me to pay an additional $50 because his salesman was too tired to ring me up correctly. They don't offer refunds, they aren't professional, and after they get your money they don't care about the customer. I have worked in customer service for 10 years and I still don't understand how a MANAGER can condone the mistakes of his subordinate. I just want my money back at this point and I will be seeking legal advice on this matter. DON'T BUY HERE! I should have just bought a bed from IKEA, but the customer service experience the first time around brought me back.
Awesome place to buy anything from lamps to beds to couches etc. Go to Floyd HE IS AWESOME AND SO POLITE AND IS STRAIGHT UP FORWARD WITH YOU NOTHING IS HIDDEN! GREAT PLACE TO SHOP! WILL DEFINITELY BUY FROM FLOYD AGAIN!
Prices were very reasonable, they had something for just about every budget and staff was extremely helpful. I'm beyond satisfied with my furniture and my choice of going to American freight on West 38th. Mr. Floyd made sure I knew all of my payment options and was very attentive to what I wanted.
American Freight Furniture And Mattress is a US Furniture Store based in Indianapolis, Indiana. American Freight Furniture And Mattress is located at 5615 38th St Unit A, Indianapolis, IN 46254, USA.
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