My regret is that I didn't read reviews before shopping at Urban Styles. They were an accurate foreshadowing of my experience.
The following Monday, Jimmy called to tell us the date of pickup. On Friday, he called to verify the date, as there was some miscommunication between the store and the delivery service. He said that he would check with the delivery folks and call me back that evening with an appointment. This call was never to happen.
The original shopping experience was enjoyable. The cool merchandise and our personable salesperson, Leslie, were a welcome diversion from the tedious task of shopping for furniture. We purchased a sectional with a 4-6 week wait for delivery.
By now, I was finished with Urban Styles. I reached out to the manager to ask to return the furniture and move on. He asked to return my call Mon. when he would have a chance to speak with the owner and come up with a solution. Monday came and went with no call. I called on Tuesday and was told that Mike was out of the store until Thursday. I visited the store on Thursday to discover that Mike was again not in the store.
I began filing a claim and sent detailed photographs. During the process, the stitching on one of the cushions came apart. I added these photos and awaited a reply.
5 weeks later, the piece arrived and we scheduled an appointment. My delivery window came and went with no communication from the delivery service. I called to find out what had happened and received no explanation, only a rescheduled appointment. This came and went with, again, no communication. I was rescheduled again. This delivery was also never to arrive. Each attempt required me to wait around the house all day as no delivery window could be provided.
I have tried to contact this company 3 times about returning a sofa and apparently bc it was ordered in a special color they will not return it. Angela at the location on 82nd st was extremely rude and unprofessional. I will never order anything from this store again. I would not recommend to anyone to even consider purchasing from this company. I am stuck with a sofa that does not match anything now.
The refund did process by the middle part of the next week. At this point, exactly six months had elapsed since my initial order. I had been shocked at every turn by the lack of basic understanding of customer service exhibited by almost everyone I have dealt with in this store.
I returned to the store and spoke again with Leslie. She was great and suggested that a refund would probably be in order. I still wanted the furniture so I asked if we could just try to get the correct piece.
6 weeks later, the delivery service scheduled a delivery. It arrived but they had sent the wrong piece.
This store is great for finding unique pieces to really make a house pop, but you can expect to pay a premium for that.
Ultimately, the furniture was picked up. We had been informed that a refund would be processed as soon as they picked up there furniture. I waited almost a week to hear from the store. Finally, I returned to the store. They had decided to wait for me to return to the store to process my refund.
Our first issue arose upon delivery, 7 weeks later. The delivery guys couldn't move furniture from a truck to a house. An hour of attempts ended with minor damage to my doorframe. Then I looked at the furniture. The hooks which hold the sections together didn't line up. In addition, the pieces didn't line up, resulting in a large V-shaped gap in the back.
On Saturday, I traveled to the store in-person to speak with mike. He was on the phone when I arrived, so I stood paitently and waited for him. When his call was completed, he walked away from me without a word and gave my invoice to another person. I was definitely put out but this gentleman, Jimmy, seemed eager to help. I was told that a refund would be forthcoming and that we would be able to schedule a pick-up date for the furniture on Monday. He even gave me his phone number to allow us to text about the transaction.
My husband and I have purchased three times from Urban Styles! We worked with Mike all three times...got us a great deal and was extremely professional and nice. We’ve had nothing but compliments on our pieces that we have purchased from Urban Styles! We will continue to shop with them for sure!
They informed me that they would be sending a repair agent from the manufacturer. I tried to explain that the problem was not damage but of a manufacturing fault resulting in a malformed frame. The discussion went on for several weeks until he was convinced to order a replacement piece. He said I should expect an additional 4-6 week wait.
My advice would be to avoid this store for any major purchases. The whimsical and most likely overpriced accessories and decor are fun and probably your best bet.
We were very excited about our new living room set, unfortunately Urban Styles management and customer service is extremely lacking. First, when our furniture was delivered the delivery people put a large 3 inch hole in our wall. We immediately called and sent emails, 6 months later... nothing has been done, despite multiple claims that we would "have someone" call us. We also had a cushion on the couch which was defective and within a month started collapse. Again we were told that it would be taken care of and nothing. Very sad... we had high expectations.
Urban Styles Furniture is a US Furniture Store based in Indianapolis, Indiana. Urban Styles Furniture is located at 8375 Castleton Corner Dr, Indianapolis, IN 46250, USA.
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